Privacy Policy

I. General information

1. This policy applies to the website operating at the URL address: soveasleep.com
2. The website operator and personal data administrator are: M9 sp. z o.o., Al. Zwycięstwa 13A, 80-219 Gdańsk
3. Operator’s e-mail address: shop@soveasleep.com
4. The operator is the administrator of your personal data concerning the data provided voluntarily on the website.
5. The website uses personal data for the following purposes:
   1. Running a comment system
   2. Running an internet forum
   3. Conducting online chat conversations
   4. Support for inquiries via the form
   5. Preparation, packing, and shipment of goods
   6. Implementation of ordered services
   7. Debt collection
   8. Presentation of an offer or information
6. The website performs the function of obtaining information about users and their behavior in the following ways:
   1. Through data entered voluntarily in the forms, which are entered into the operator’s systems.
   2. By saving cookie files (so-called “cookies”) on end devices.
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II. Selected data protection methods used by the Operator

1. The places of logging in and entering personal data are protected in the transmission layer (SSL certificate). Thanks to this, personal data and login details entered on the website are encrypted on the user’s computer and can only be read on the target server.
2. To protect data, the Operator regularly makes backup copies.
3. An important element of data protection is regular updating of all software used by the Operator to process personal data, which in particular means regular updates of programming components.
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III. Hosting

1. The website is hosted (technically maintained) on the operator’s server: Perskimedia

IV. Your rights and additional information on how the data is used

1. In some situations, the Administrator has the right to transfer your personal data to other recipients, if it is necessary to perform the contract concluded with you or to fulfill the obligations incumbent on the Administrator. This applies to such groups of recipients:
   1. hosting company based on entrusted
   2. couriers
   3. postal operators
   4. insurers
   5. law firms and debt collectors
   6. banks
   7. payment operators
   8. comment system operators
   9. online chat solution operators
   10. authorized employees and associates who use the data to achieve the purpose of the website
   11. companies providing marketing services to the Administrator
2. Your personal data is processed by the Administrator for no longer than it is necessary to perform related activities specified in separate regulations (e.g. on keeping accounts). Concerning marketing data, the data will not be processed for more than 3 years.
3. You have the right to request from the Administrator:
   1. access to personal data concerning you,
   2. their rectification,
   3. deletion,
   4. processing restrictions,
   5. and data portability.
4. You have the right to object to the processing indicated in point 3.3 c) to the processing of personal data to perform legally justified interests pursued by the Administrator, including profiling, however, the right to object will not be exercised if there are valid legitimate interests grounds for the processing, interests, rights, and freedoms superior to you, in particular establishing, pursuing or defending claims.
5. The Administrator’s actions may be subject to a complaint to the President of the Personal Data Protection Office, ul. Stawki 2, 00-193, Warsaw.
6. Providing personal data is voluntary, but necessary to operate the Website.
7. Actions may be taken concerning you consisting of automated decision-making, including profiling to provide services under the concluded contract and for the Administrator to conduct direct marketing.
8. Personal data is not transferred from third countries within the meaning of the provisions on the protection of personal data. This means that we do not send them outside the European Union.

V. Information in forms

1. The website collects information provided voluntarily by the user, including personal data, if provided.
2. To offer you Klarna’s payment methods, we may provide your personal information in the form of contact details and order details to Klarna at checkout so that Klarna can assess your eligibility for their payment methods and tailor these payment methods to you. The personal data provided is processed in accordance with Klarna’s privacy policy.
3. The website may save information about the connection parameters (time stamp, IP address).
4. The website, in some cases, may save information that facilitates linking the data in the form with the e-mail address of the user completing the form. In this case, the user’s e-mail address appears inside the URL of the page containing the form.
5. The data provided in the form is processed for the purpose resulting from the function of a specific form, e.g. to process a service request or commercial contact, register services, etc. Each time, the context and description of the form inform what it is for.

VI. Administrator Logs

1. Information about the behavior of users on the website may be subject to logging. This data is used to administer the website.

VII. Essential Marketing Techniques

1. The operator uses statistical analysis of website traffic through Google Analytics (Google Inc. based in the USA). The operator does not provide the operator of this service with personal data, only anonymized information. The service is based on the use of cookies on the user’s end device. In terms of information about user preferences collected by the Google advertising network, the user can view and edit information resulting from cookies using the tool: https://www.google.com/ads/preferences/
2. The Operator uses remarketing techniques that allow for matching advertising messages to the user’s behavior on the website, which may give the illusion that the user’s personal data is used to track him, but in practice, no personal data is transferred from the Operator to advertising operators. The technological condition for such activities is enabled cookie support.
3. The operator uses the Facebook pixel. This technology means that Facebook (Facebook Inc. based in the USA) knows that a given person registered in it uses the Website. In this case, it is based on data for which he is the administrator himself, the Operator does not provide any additional personal data to Facebook. The service is based on the use of cookies on the user’s end device.
4. The operator uses a solution that examines the behavior of users by creating heat maps and recording behavior on the website. This information is anonymized before it is sent to the service operator so that he does not know which natural person it concerns. In particular, entered passwords and other personal data are not recorded.
5. The Operator uses a solution that automates the operation of the Website concerning users, e.g. that can send an e-mail to the user after visiting a specific subpage, provided that he has agreed to receive commercial correspondence from the Operator.

VIII. Information about cookies

1. The website uses cookies.
2. Cookie files (so-called “cookies”) are IT data, in particular text files, which are stored in the Website User’s end device and are intended for using the Website’s websites. Cookies usually contain the name of the website they come from, their storage time on the end device, and a unique number.
3. The entity placing cookies on the Website User’s end device and accessing them is the Website operator.
4. Cookies are used for the following purposes:
   1. maintaining the Website user’s session (after logging in), thanks to which the user does not have to re-enter the login and password on each subpage of the Website;
   2. to achieve the objectives set out above in the “Significant Marketing Techniques” section;
5. The website uses two basic types of cookies: “session” (session cookies) and “permanent” (persistent cookies). Session cookies are temporary files that are stored on the user’s end device until logging out, leaving the website, or turning off the software (web browser). “Permanent” cookies are stored on the user’s end device for the time specified in the cookie file parameters, or until they are deleted by the user.
6. Software for browsing websites (web browser) usually allows cookies to be stored on the User’s end device by default. Website users can change the settings in this regard. The web browser allows you to delete cookies. It is also possible to automatically block cookies. Detailed information on this subject can be found in the help or documentation of the web browser.
7. Restrictions on the use of cookies may affect some of the functionalities available on the Website.
8. Cookies placed on the Website User’s end device may also be used by entities cooperating with the Website operator, in particular the following companies: Google (Google Inc. based in the USA), Facebook (Facebook Inc. based in the USA), Twitter (Twitter Inc. based in the USA).

IX. Managing cookies – how to express and withdraw consent in practice?

1. If the user does not want to receive cookies, he can change the browser settings. We reserve the right to say that disabling cookies necessary for authentication processes, security, and maintaining user preferences may make it difficult and, in extreme cases, may prevent the use of websites.
2. To manage cookie settings, select the web browser you use from the list below and follow the instructions:

• • Edge
  • Internet Explorer
  • Chrome
  • Safari
  • Firefox
  • Opera

     Mobile devices:

• • Android
  • Safari (iOS)
  • Windows Phone